Privacy Policy

Last Updated: April 7, 2026

At Kestrel Hotel, located in the heart of Philadelphia, we are committed to protecting your privacy and ensuring you have a secure experience when you visit our website or staying with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information to provide you with a personalized, seamless experience. This may include:

Personal Information Your name, email address, phone number

Booking Details: Dates of your stay, room preferences, and payment information (processed securely via SSL encryption).

Communications: Any correspondence you send us via email, phone, or our website contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

Reservation Management: To process, confirm, and manage your hotel bookings.

Customer Support: To respond to your inquiries and provide assistance before, during, or after your stay.

Communication: To send you booking confirmations, check-in instructions, and, with your consent, information about special offers.

Service Improvement: To analyze website usage trends, helping us improve your experience on our site.

3. Sharing Your Information

Kestrel Hotel respects your privacy and does not sell your personal information to third parties. We only share your data in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments (such as credit card processors), or managing our reservation system. These partners are required to keep your information confidential.

Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or to protect the safety and rights of Kestrel Hotel and our guests.

4. Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or misuse. While no digital platform is 100% secure, we are dedicated to maintaining industry-standard practices to keep your data safe.

5. Cookies

Our website uses cookies to enhance your browsing experience. These are small files stored on your device that help us understand how visitors use our site and make the booking process smoother. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our website.

6. Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.

Request the correction of inaccurate or incomplete information.

Request the deletion of your personal data, subject to legal retention requirements.

To exercise these rights, please contact us at the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us:

Kestrel Hotel

1231 Wood St. Philadelphia, Pennsylvania 19107

Email: info@kestrel-philly.com

Phone: (267) 225-2118